Thanks for shopping at Gravity.ae. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You need to fill the form on the Returns page to initiate the process.

You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund in original method of payment.

If it is a credit card refund, you will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. .

If you receive a refund, the cost of return shipping will be deducted from your refund.